✦ WORLDWIDE SHIPPING | © EAST 2026 ✦ ✦ PAY IN UP TO 3 INTEREST-FREE INSTALLMENTS ✦ ✦ EVERY PURCHASE MAKES AN IMPACT ✦ ✦ WORLDWIDE SHIPPING | © EAST 2026 ✦ ✦ PAY IN UP TO 3 INTEREST-FREE INSTALLMENTS ✦ ✦ EVERY PURCHASE MAKES AN IMPACT ✦ ✦ WORLDWIDE SHIPPING | © EAST 2026 ✦ ✦ PAY IN UP TO 3 INTEREST-FREE INSTALLMENTS ✦ ✦ EVERY PURCHASE MAKES AN IMPACT ✦ ✦ WORLDWIDE SHIPPING | © EAST 2026 ✦ ✦ PAY IN UP TO 3 INTEREST-FREE INSTALLMENTS ✦ ✦ EVERY PURCHASE MAKES AN IMPACT ✦ ✦ WORLDWIDE SHIPPING | © EAST 2026 ✦ ✦ PAY IN UP TO 3 INTEREST-FREE INSTALLMENTS ✦ ✦ EVERY PURCHASE MAKES AN IMPACT ✦
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Home | DELIVERY POLICY

DELIVERY POLICY

1. SHIPPING AREAS

WE SHIP WORLDWIDE.
SOME PRODUCTS MAY ALSO BE AVAILABLE FOR SHIPPING TO OTHER COUNTRIES; AVAILABILITY AND SHIPPING COSTS ARE CALCULATED AT CHECKOUT.

2. ESTIMATED SHIPPING TIME (MEXICO)

DEPENDING ON THE PRODUCTS YOU HAVE SELECTED, YOUR ORDER MAY ARRIVE IN SEPARATE SHIPMENTS.

IN MOST CASES, DELIVERY TIME IS 7 TO 10 BUSINESS DAYS.
HOWEVER, SOME PRODUCTS MAY HAVE A LONGER DELIVERY TIME, WHICH CAN RANGE FROM 13 TO 21 BUSINESS DAYS.

IN THESE CASES, THE SPECIFIC SHIPPING TIME WILL BE CLEARLY INDICATED IN THE PRODUCT DESCRIPTION.

3. ORDER TRACKING

ONCE YOUR ORDER HAS BEEN SHIPPED, YOU WILL RECEIVE AN EMAIL WITH A TRACKING NUMBER SO YOU CAN MONITOR YOUR SHIPMENT IN REAL TIME.

4. DELAYS AND EXCEPTIONS

EAST IS NOT RESPONSIBLE FOR DELAYS CAUSED BY:

  • SHIPPING CARRIERS

  • WEATHER CONDITIONS

  • HOLIDAYS

  • SITUATIONS BEYOND OUR CONTROL

5. DELIVERY ATTEMPTS AND UNRECEIVED ORDERS

IF THE SHIPPING COMPANY IS UNABLE TO DELIVER YOUR ORDER AFTER THE ESTABLISHED ATTEMPTS, OR IF THERE IS NO RESPONSE TO CALLS, MESSAGES, OR EMAILS TO CONFIRM DELIVERY DETAILS:

  • THE ORDER WILL BE RETURNED TO OUR FACILITIES

  • THE PRODUCT WILL BE HELD FOR 15 CALENDAR DAYS

IF THE CUSTOMER WISHES THE ORDER TO BE RESENT, THEY MUST COVER:

  • THE COST OF THE NEW SHIPPING, AND

  • THE RETURN SHIPPING COST CHARGED BY THE CARRIER

6. INTERNATIONAL SHIPPING

FOR ORDERS SHIPPED OUTSIDE OF MEXICO, IF APPLICABLE:

  • THE CUSTOMER IS RESPONSIBLE FOR ANY TAXES, DUTIES, OR CUSTOMS FEES

  • DELIVERY TIMES MAY VARY DEPENDING ON THE DESTINATION COUNTRY

7. LOST ORDERS DURING SHIPPING

ALL OUR ORDERS INCLUDE A TRACKING NUMBER, WHICH IS SENT TO THE PROVIDED EMAIL ADDRESS AND CAN BE USED TO MONITOR THE SHIPPING STATUS.

IF THE TRACKING SHOWS LITTLE OR NO MOVEMENT FOR AN EXTENDED PERIOD, THE ORDER MAY BE CONSIDERED LOST DURING SHIPPING.

7.1 PROCEDURE IN CASE OF A LOST ORDER

IN CASE OF A POSSIBLE LOST PACKAGE, THE FOLLOWING PROCESS MUST BE FOLLOWED:

  • VERIFY THAT THE SHIPPING ADDRESS PROVIDED BY THE CUSTOMER IS CORRECT

  • CONTACT THE LOCAL POST OFFICE OR SHIPPING CARRIER TO ATTEMPT TO LOCATE THE PACKAGE

  • IF THE ADDRESS IS CORRECT AND THE CARRIER CANNOT LOCATE THE SHIPMENT, THE CUSTOMER MUST CONTACT US WITHIN 30 DAYS AFTER THE ESTIMATED DELIVERY DATE

ONCE THE INCIDENT IS CONFIRMED, THE PRODUCT WILL BE RESENT AT NO ADDITIONAL COST.

7.2 PACKAGES MARKED AS DELIVERED

WE CANNOT ASSUME THE COST OF RESHIPPING IF THE TRACKING INFORMATION INDICATES THAT THE PACKAGE HAS BEEN DELIVERED, EVEN IF THE CUSTOMER CLAIMS NOT TO HAVE RECEIVED IT.