WHAT PAYMENT METHODS ARE AVAILABLE? / PAYMENT METHODS
WE OFFER SEVERAL OPTIONS SO YOU CAN CHOOSE THE ONE THAT SUITS YOU BEST:
CREDIT CARD
PAY UP TO 3 MONTHS WITHOUT INTEREST
CASH PAYMENT AT OXXO
PAYPAL
WHAT IS THE SHIPPING COST? / SHIPPING COST
WORLDWIDE SHIPPING IS FREE ON ALL ORDERS.
HOW LONG DOES IT TAKE FOR MY ORDER TO ARRIVE?
DELIVERY TIME DEPENDS ON THE SELECTED PRODUCT. IN MOST CASES, SHIPPING TAKES BETWEEN 7 AND 10 BUSINESS DAYS AFTER PAYMENT HAS BEEN CONFIRMED.
IN SPECIFIC CASES, DELIVERY MAY TAKE 13 TO 21 BUSINESS DAYS. WHEN THIS APPLIES, THIS INFORMATION WILL BE CLEARLY INDICATED IN THE PRODUCT DESCRIPTION BEFORE COMPLETING THE PURCHASE.
CAN PRODUCTS FROM THE CATALOG BE CUSTOMIZED?
YES, ANY PRODUCT IN THE CATALOG CAN BE CUSTOMIZED FOR AN ADDITIONAL COST, AS LONG AS THE CUSTOMER ALREADY HAS A FINISHED DESIGN. WE DO NOT CREATE DESIGNS FROM SCRATCH OR PROVIDE CREATIVE DEVELOPMENT.
FOR MORE INFORMATION, CONTACT US AT [email protected] OR VISIT THE CREATE YOUR GARMENT SECTION LOCATED AT THE BOTTOM OF THE PAGE.
WHAT IS THE DEADLINE TO REQUEST AN EXCHANGE?
UNFORTUNATELY, EAST DOES NOT OFFER EXCHANGES OF ANY KIND. WE INVITE YOU TO REVIEW OUR SHIPPING, EXCHANGES, AND RETURNS POLICY TO LEARN ABOUT THE SPECIFIC CASES WHERE A REPLACEMENT MAY APPLY ONLY FOR DAMAGED OR INCORRECT PRODUCTS.
WHAT SHOULD I DO IF MY PRODUCT ARRIVES DAMAGED?
IF YOUR ORDER ARRIVES DAMAGED OR DOES NOT MATCH WHAT YOU REQUESTED, PLEASE REVIEW OUR SHIPPING, EXCHANGES, AND RETURNS POLICY, WHERE YOU WILL FIND THE REPORTING PROCEDURE AND TIMEFRAMES.
TO START YOUR REQUEST, CONTACT US AT
